Customer service for Social Security beneficiaries could get a lot slower in the coming months.
The Social Security Administration (SSA) warns of longer wait times and reduced customer service in 2024 unless Congress increases its funding. The agency, which manages Social Security benefits for a record number of beneficiaries, is facing a hiring freeze after House Republicans opposed a funding increase in September. This has resulted in staffing levels nearing a 50-year low, despite recent gains in productivity under former Commissioner Martin O’Malley.
Without additional appropriations, the SSA expects to lose over 2,000 employees by March, exacerbating delays in processing claims and handling inquiries. While benefit payments are unaffected, the agency warns of longer field office and hotline wait times. Further funding cuts could force layoffs and office closures, reducing service even more.
Other federal agencies, including the IRS and FAA, face similar funding challenges. To avoid a government shutdown and address these budget issues, lawmakers would have to pass a stopgap spending measure by December 20. Learn more about this potential Social Security Services interruption here.
If you are retired or retiring soon, be sure to check back for all of our latest posts on the topics that affect you. Also, please take a moment to see what we are doing to make Social Security more livable for older Americans here.